2nd Line Support Analyst

2nd Line Support Analyst

2nd Line Support Analyst

2nd Line Support Analyst

2nd Line Support Analyst required for our client a fast growing Fintech. To support their clients on a multi-channel payment platform. The role is a mixture of home and office.

2nd Line Support Analyst Responsibilities

  • 2nd line supporting of the multi-channel  payment platform, including:
    • Daily monitoring of production error logs, analyse, triage and investigate root causes
    • Querying Production APIs or Production Databases as part of investigations
  • Part of out of hours on call team
  • Maintain technical API documentation used by our platforms as part of their payment platform integration
  • 1st line support for Platform integrations, including validation of certification test cases
  • 2nd line support for merchant support queries
  • Feedback product/technical improvements to the Product and IT teams to help improve the support process
  • Knowledge of POS Payment terminals, configuration, deployment and use cases extremely beneficial
  • On site deployment/support as required

 

2nd Line Support Analyst Skills

  • Customer Focussed
  • Understanding of REST APIs and Javascript beneficial
  • Experience using Postman
  • Good PostgreSQL / SQL query knowledge
  • Working knowledge of Kibana and Elastic Search
  • Experience using Jira & Confluence
  • Attention to detail

2nd Line Support Analyst

 

 

Type: Permanent

Start Date: ASAP

Berkshire/ Home £40,000


To apply for the position above, please complete and submit the form below and a member of our team will be in touch as soon as possible.

Application Form