Implementation Managers - Payments

Implementation Managers

Implementation Managers

Implementation Managers will take responsibility for delivering customer focused solutions including end to end delivery from requirements definition to post go live embedding. This role will effectively lead client engagement on behalf of our client once the sales process is complete.


As a member of the Implementation team you will be accountable for driving delivery whilst keeping to the highest standards and ensuring customer experience and customer satisfaction remain at the heart of  the delivery experience. 


What you will be doing


Focussing on creative solutions by deep engagement with customers whilst also driving implementation using your technical skills and knowledge


Support the sales process by defining requirements to concluding pricing/signature

Build and maintain Customer confidence from C-suite to delivery teams

Successful gathering/refining and alignment of detailed requirements

Cross functional co-ordination of activities to ensure client projects are delivered in a smooth and timely manner

Support customers in phasing their implementations to deliver to their business plans with a focus on MVPs on which customers can iterate and build out

Timely and successful go live of client programmes and projects

Providing an industry leading experience throughout the implementation process

Proven advice and support to customers to maximise benefit realisation

Continually evolve personal skills and knowledge to support the highest standard of client delivery

Contribute to a culture of continuous improvement

Be open to trying new things and failing fast

Take charge of career progress through Personal Development Planning and skill growth

Keeping self-abreast of industry developments whilst remaining nimble in order to evolve

Contribute to maintaining robust and user-friendly documentation

Possess/build a commercial focus to drive the right client outcomes

Closely manage own projects to minimise/mitigate risks and issues, an early warning system for potential delays or non-delivery

Minimise escalations by taking a proactive approach to issue management whilst addressing areas of concern

Incisive, accurate and timely reporting on projects/team performance to stakeholders

Proactively communicate client delivery concerns to drive issues to resolution. Anticipate and remove blockers

Build and maintain strong working relationships with internal teams and key external partners

Skills, Ability and Experience

Deep Cards Industry Experience - detailed understanding of the Auth/Clearing/Chargeback process as well as key interfaces, message types

Strong contribution to a positive team environment

Keen focus on driving customer outcomes / customer experience

Strong knowledge of both Mastercard and Visa scheme rules and processes, background in other schemes would be desirable

Highly motivated and able to work independently, under pressure and proactively in a fast paced, stretching environment

Ability to interact professionally at different levels (e.g. peers, client, suppliers, schemes, regulator, board level)

Strong client engagement and experience of working with external partners

Able to think and execute strategically

Favours a high-level of execution over hastened work

Experience in Programme Management / Programme delivery (appropriate qualifications would be desirable)

Has strong analytical and conceptual skills

Network effectively, negotiate well and influence challenging people

Creative problem resolution, adept at multi-tasking

Excellent verbal and written communication skills

Willingness to travel

Type: Permanent

Start Date: ASAP

London/ Home £50k - £65k plus benefits

To apply for the position above, please complete and submit the form below and a member of our team will be in touch as soon as possible.

Application Form